RR055 Cheating at Life
Ever notice when you see a sign, ad, photo that is not quite reality? This past week Ried had a few instances where things were not as publicized. She goes over a few elements of customer service and how COGS can be effected by “exceeding expectations” …so much so that it can put your business out of business.
She also touches on how being transparent is good and that it can be done in such a way that is honest and kind.
Can you find the flubs in the recording this week? Comment below and Ried will mention you or your business in the next podcast.
Word of the Week: Transparency (16:30)
Rental Movie Review: Game Night (19:50)
Research and Links
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